Shipping Policy

Shipping Policy

At aghconsultor, we are dedicated to providing you with the best shopping experience possible. This Shipping Policy outlines the terms and conditions related to the processing, handling, and delivery of your orders. Please read it carefully to understand how we manage your purchases of Nike and Adidas shoes.

Processing Time

  • Order Processing Duration: All orders are processed within 2-3 business days after payment confirmation.
  • Business Hours: Processing occurs from Monday to Friday, 8:00 AM – 5:00 PM (EST).
  • Holidays: Orders placed on weekends or public holidays will begin processing on the next business day.
  • Order Confirmation: You will receive an email confirmation once your order has been successfully placed.

Shipping Time

  • Estimated Delivery Time: After processing, orders are shipped and expected to be delivered within 7 to 15 business days.
  • Shipping Days: Deliveries are made from Monday to Friday, 8:00 AM – 5:00 PM (EST).
  • Delivery Times May Vary: Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

Shipping Methods

We strive to ensure your order reaches you safely and promptly by partnering with reputable shipping carriers.

  • Carriers Used:
    • FedEx
    • United States Postal Service (USPS)
    • United Parcel Service (UPS)
  • Carrier Selection: The choice of carrier depends on the destination, package weight, and delivery speed.

Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders over $199.
  • Standard Shipping Fee: For orders under $199, a flat shipping fee of $7.99 will be applied at checkout.
  • No Hidden Charges: All shipping costs are clearly displayed during the checkout process.

Shipping Locations

  • Domestic Shipping: We currently ship to addresses within the United States only.
  • Exclusions: We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. Territories at this time.
  • Address Accuracy: Please ensure your shipping address is correct to avoid delays or lost shipments.

Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package.
  • Tracking Updates: You can monitor the status of your shipment through the carrier’s website using the provided tracking number.
  • Assistance: If you have any issues with tracking your order, please contact us at [email protected].

Taxes and Fees

  • Sales Tax: A 5% sales tax will be applied to all orders, as required by law.
  • No Additional Fees: There are no hidden fees or surcharges beyond what is displayed at checkout.

Delivery Issues

Delayed or Missing Deliveries

  • Contact Us: If your order has not arrived within the estimated delivery time, please reach out to us at [email protected].
  • Investigation: We will contact the carrier to investigate the delay and keep you informed throughout the process.
  • Resolution: Depending on the outcome, we may issue a refund or resend the item.

Damaged or Lost Items

  • Damaged Deliveries: If your package arrives damaged, please notify us within 48 hours of receipt.
    • Documentation: Provide photos of the damaged packaging and items.
    • Resolution: We will arrange for a replacement or refund after assessing the damage.
  • Lost Packages: If tracking shows your package as delivered but you have not received it:
    • Verify Address: Confirm that the shipping address provided is correct.
    • Check with Neighbors: Sometimes carriers leave packages with neighbors or at nearby locations.
    • Contact Carrier: Reach out to the carrier for more information.
    • Inform Us: Email us at [email protected] for further assistance.

Returns & Exchanges

Please refer to our Return and Exchange Policy for detailed information on how to return or exchange items purchased from our website.

  • Return Window: Returns are accepted within 30 days of delivery.
  • Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Process:
    • Contact Us: Initiate a return by emailing [email protected].
    • Instructions: We will provide you with return instructions and a return authorization number.
    • Shipping: Customers are responsible for return shipping costs unless the return is due to our error.

International Shipping

  • Currently Unavailable: We do not offer international shipping at this time. We are working towards expanding our services to international customers in the future.

Order Cancellation

  • Before Processing: Orders can be canceled without penalty if they have not yet entered the processing stage.
  • After Processing: If your order has already been processed, please follow our return procedure once you receive the item.

Backorders and Stock Availability

  • Real-Time Inventory: We strive to maintain accurate stock levels, but in rare cases, items may become unavailable after an order is placed.
  • Notification: If an item is backordered or out of stock, we will notify you promptly and provide options for substitution, waiting for restock, or issuing a refund.

Package Refusal

  • Undeliverable Packages: If a package is returned to us due to an incorrect address or refusal, the customer is responsible for any reshipment fees.

Customer Responsibilities

  • Accurate Information: Please ensure all shipping and contact information is correct to prevent delays.
  • Receiving the Package: Be available to receive your package or arrange for someone to accept it on your behalf.

Legal Disclaimer

  • Force Majeure: We are not responsible for delays due to events beyond our control, such as natural disasters, strikes, or carrier disruptions.
  • Limitation of Liability: Our liability is limited to the value of the goods purchased.

Contact Information

We are here to assist you with any questions or concerns regarding our Shipping Policy.

  • Email: [email protected]
  • Customer Service Hours: Monday to Friday, 8:00 AM – 5:00 PM (EST)

Policy Updates

  • Changes to This Policy: We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.
  • Notification of Changes: Significant changes will be communicated via email or a notice on our website.

Thank You for Shopping with aghconsultor

We appreciate your business and are committed to delivering high-quality Nike and Adidas footwear to your doorstep. Your satisfaction is our priority, and we strive to exceed your expectations in every aspect of our service.

aghconsultor – Step into Style and Comfort