Refund and Returns Policy

Refund and Returns Policy

At aghconsultor, your satisfaction is our top priority. We understand that purchasing footwear online can sometimes be challenging, and we’re committed to making your shopping experience as seamless as possible. This Refund and Returns Policy outlines the terms and conditions for returning products purchased from our website, which specializes in Nike and Adidas shoes. Please read this policy carefully to understand your rights and our obligations.

Return Period

  • 30-Day Return Window: You have 30 days from the date of delivery to initiate a return for any eligible items purchased from aghconsultor.

Return Eligibility

  • Condition of Items: To qualify for a return, items must be in their original, unworn condition, with all original packaging, tags, and accessories intact.
  • Proof of Purchase: A valid receipt or order confirmation from aghconsultor is required for all returns and exchanges.
  • Non-Returnable Items:
    • Gift Cards
    • Final Sale Items: Products marked as “Final Sale” cannot be returned or exchanged.
    • Customized Products: Personalized or custom-made items are not eligible for return unless defective.
    • Damaged Items: Items damaged due to misuse, improper care, or normal wear and tear are not eligible.

How to Initiate a Return

  1. Contact Customer Service:

    • Email us at [email protected] within the 30-day return period.
    • Provide your order number, item(s) you wish to return, and the reason for the return.

  2. Receive Return Authorization:

    • Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.

  3. Prepare Your Package:

    • Securely repack the item in its original packaging.
    • Include all accessories, manuals, and any free gifts received.
    • Clearly write the RMA number on the outside of the package.

  4. Ship the Item:

    • Ship your package using a trackable shipping service (we recommend FedEx, USPS, or UPS).
    • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Refund Process

  • Inspection and Approval:

    • Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
    • We will notify you via email regarding the approval or rejection of your refund within 2 business days of receiving the return.

  • Refund Timeline:

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-5 business days.

  • Partial Refunds:

    • Partial refunds may be granted in cases where items are not returned in their original condition, are damaged, or have missing parts not due to our error.

  • Original Shipping Charges:

    • Original shipping fees are non-refundable unless the return is a result of our error.

Exchanges

  • Exchange Eligibility:

    • Exchanges are allowed for the same item in a different size or color, subject to availability.
    • The item must meet the same eligibility criteria as returns.

  • Exchange Process:

    1. Initiate Exchange:
    2. Follow Return Steps:
      • Return the original item following the return process outlined above.
    3. Receive Replacement:
      • Once we receive and inspect the original item, we will process the exchange and ship the new item at no additional shipping cost.

Damaged or Defective Items

  • Damaged Upon Arrival:

    • If your item arrives damaged, contact us immediately at [email protected] within 48 hours of delivery.
    • Provide your order number, a description of the damage, and include photos if possible.

  • Defective Products:

    • If you discover a manufacturing defect within 30 days of purchase, please contact us for a replacement or refund.

  • Resolution Options:

    • We will arrange for a replacement, repair, or full refund at no additional cost to you.

Lost or Missing Packages

  • Non-Receipt of Goods:

    • If tracking information indicates your package was delivered but you have not received it, please:
      • Check with household members and neighbors.
      • Look around the delivery location.
      • Contact the shipping carrier for additional information.

  • Contact Us:

    • If you still cannot locate your package, email us at [email protected].
    • We will assist in filing a claim with the carrier and determine appropriate next steps.

Return Shipping Costs

  • Customer Responsibility:

    • Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product).

  • Using Prepaid Labels:

    • In cases where the return is due to our error, we will provide a prepaid return shipping label.

  • Insurance and Tracking:

    • We recommend insuring your return shipment and using a trackable shipping method. We are not responsible for returns lost in transit.

Refund Exceptions

  • Late Returns:

    • Items returned after the 30-day period may not be accepted or may incur a restocking fee of up to 15% of the item’s price.

  • Condition Not Met:

    • Returns that do not meet the eligibility criteria will be returned to the customer at their expense or may result in a reduced refund.

Order Cancellations

  • Before Processing:

    • Orders can be canceled for a full refund if the cancellation request is made before the order has been processed.
    • Contact us immediately at [email protected] with your order number.

  • After Processing:

    • If the order has already been processed or shipped, please follow the standard return procedures after receiving the item.

Non-Returnable Items

  • Gift Cards
  • Final Sale or Clearance Items
  • Customized or Personalized Products
  • Hygiene Products: Socks and insoles cannot be returned once opened.

Customer Responsibilities

  • Accurate Information:

    • Ensure all personal and shipping information is accurate to avoid delays or misdelivery.

  • Care of Products:

    • Handle products with care. Items returned with signs of wear, damage, or alteration may not be eligible for a refund.

  • Compliance with Return Instructions:

    • Follow all return instructions provided by our customer service team to ensure a smooth process.

Legal Disclaimers

  • Limitation of Liability:

    • Our liability is limited to the purchase price of the item.

  • Force Majeure:

    • We are not liable for delays or failures due to events beyond our control, such as natural disasters, pandemics, or transportation strikes.

  • Governing Law:

    • This policy is governed by the laws of the State of [Your State], without regard to its conflict of law provisions.

Policy Updates

  • Changes to This Policy:

    • We reserve the right to update or modify this Refund and Returns Policy at any time.
    • Changes will be effective immediately upon posting to our website.

  • Notification:

    • Significant changes will be communicated via email or a prominent notice on our website.

Contact Information

We are here to assist you with any questions or concerns you may have regarding our Refund and Returns Policy.

  • Email: [email protected]
  • Customer Service Hours: Monday to Friday, 8:00 AM – 5:00 PM (EST)

Thank You for Choosing aghconsultor

We value your business and are committed to providing you with high-quality Nike and Adidas footwear. Your satisfaction is important to us, and we strive to ensure you have a positive shopping experience.

aghconsultor – Step into Style and Confidence